FAQs
Frequently Asked Questions
Find answers to common questions about our premium skincare products
Our serums are formulated with premium, clinically-tested ingredients at optimal concentrations. Each product is designed to work synergistically as part of a complete skin system, delivering visible results while maintaining the highest standards of quality and purity.
We offer standard shipping within 5-7 business days and express shipping within 2-3 business days. All orders are carefully packaged to ensure your products arrive in perfect condition.
Yes, our products are designed to layer beautifully. We recommend applying serums from thinnest to thickest consistency, allowing each to absorb fully before applying the next. For personalized layering guidance, consult our skincare routine guide.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products for a full refund. Opened products may be returned for store credit within 14 days.
Our formulations are dermatologist-tested and free from common irritants. However, we recommend patch testing any new product before full application, especially if you have sensitive or reactive skin.
Store products in a cool, dry place away from direct sunlight. Keep containers tightly closed when not in use. Most products maintain optimal efficacy for 12 months after opening.
Yes, we ship to select international destinations. Shipping times and costs vary by location. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
All our products are cruelty-free and never tested on animals. Most of our formulations are vegan, though some contain ingredients derived from bees. Check individual product pages for specific details.
With proper use, most serums last 2-3 months when used twice daily. Moisturizers typically last 1-2 months. A little goes a long way with our concentrated formulations.
Yes, you'll receive a tracking number via email once your order ships. You can use this to monitor your delivery status in real-time through our shipping partner's website.
